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Communication feature

Tickets

Report issues. Track progress. Resolve them.

Tickets let members, guests, and administrators report issues or requests directly inside Deskie. Submit a title, location, category, priority, description, and optional photos. Staff are notified immediately by push notification and SMS. Administrators can assign tickets to staff, change the status, add internal notes, and resolve or close them. Each ticket has an activity log showing updates and actions taken. Tickets can also be converted into tasks when follow-up work is needed.

  • Issue Reporting with Photos

    Submit tickets with title, category, priority, description, and optional photo attachments.

  • Assignment & Status Tracking

    Assign tickets to staff, change status, and track progress from open through resolved to closed.

  • Internal Notes

    Add notes visible only to your team, separate from the submitter's view.

  • Convert to Task

    Tickets can be converted into tasks when the issue requires follow-up work or ongoing tracking.

Title

AC not working in Meeting Room B

Category

Maintenance

Priority

High

Description

The AC unit in Meeting Room B has been making a loud noise and not cooling since this morning.

Attachments

+
TicketSubmitted ByStatusPriority
AC not working - Room BAlex RiveraOpenHigh
Broken chair in Suite 12Jordan KimOpenMedium
Wi-Fi slow on 3rd floorMorgan EllisClosedHigh
Light flickering in lobbyRiley PatelClosedLow

AC not working - Room B

Submitted by Alex Rivera · 2 hours ago

Internal Note
MR
Mike R.1h ago

Called HVAC company. They can come tomorrow at 9 AM. Compressor might need replacing, under warranty until June.

Internal Note
SL
Sarah L.30m ago

Confirmed appointment for 9 AM. Tech will need building access. I will meet them at the entrance.

Convert to Task

Turn resolved tickets into follow-up tasks

Convert tickets to tasks for follow-up work

Assign tasks to staff with priority and due dates

Tasks stay linked to the original ticket

Structured issue reporting

Tickets include a title, location, category, priority level, and description. Users can attach photos to provide visual context. Categories and priorities help staff understand what needs attention and how urgently. Submitting a ticket takes seconds.

Notifications and assignment

When a ticket is submitted, administrators can receive push notifications and SMS alerts. Tickets can be assigned to specific staff members. Status moves from open through in progress to resolved and closed. Your team always knows what needs attention.

Activity log and notes

Every ticket has an activity log showing updates and status changes. Staff can add internal notes to keep maintenance teams or administrators informed while working on the issue. These notes are not visible to the person who submitted the ticket.

Frequently asked questions

Common questions about Deskie pricing and features.

Related features

Features that work great with Tickets.

Tasks

Built-in task management. No extra app required.

Messages

Direct and group messaging, built in.

Members

Every member. One profile. The full picture.

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Tickets | Deskie