Tickets
Report issues. Track progress. Resolve them.
Tickets let members, guests, and administrators report issues or requests directly inside Deskie. Submit a title, location, category, priority, description, and optional photos. Staff are notified immediately by push notification and SMS. Administrators can assign tickets to staff, change the status, add internal notes, and resolve or close them. Each ticket has an activity log showing updates and actions taken. Tickets can also be converted into tasks when follow-up work is needed.
AC not working in 305High
Alex Rivera · 2 hours ago
CategoryTechnical
Assigned toJordan Kim
StatusOpen
Issue Reporting with Photos
Submit tickets with title, category, priority, description, and optional photo attachments.
Assignment & Status Tracking
Assign tickets to staff, change status, and track progress from open through resolved to closed.
Internal Notes
Add notes visible only to your team, separate from the submitter's view.
Convert to Task
Tickets can be converted into tasks when the issue requires follow-up work or ongoing tracking.
Title
AC not working in Meeting Room B
Category
Maintenance
Priority
High
Description
The AC unit in Meeting Room B has been making a loud noise and not cooling since this morning.
Attachments
+
TicketSubmitted ByStatusPriority
AC not working - Room BAlex RiveraOpenHigh
Broken chair in Suite 12Jordan KimOpenMedium
Wi-Fi slow on 3rd floorMorgan EllisClosedHigh
Light flickering in lobbyRiley PatelClosedLow
AC not working - Room B
Submitted by Alex Rivera · 2 hours ago
Internal Note
MR
Mike R.1h agoCalled HVAC company. They can come tomorrow at 9 AM. Compressor might need replacing, under warranty until June.
Internal Note
SL
Sarah L.30m agoConfirmed appointment for 9 AM. Tech will need building access. I will meet them at the entrance.
Convert to Task
Turn resolved tickets into follow-up tasks
Convert tickets to tasks for follow-up work
Assign tasks to staff with priority and due dates
Tasks stay linked to the original ticket
Structured issue reporting
Tickets include a title, location, category, priority level, and description. Users can attach photos to provide visual context. Categories and priorities help staff understand what needs attention and how urgently. Submitting a ticket takes seconds.
Notifications and assignment
When a ticket is submitted, administrators can receive push notifications and SMS alerts. Tickets can be assigned to specific staff members. Status moves from open through in progress to resolved and closed. Your team always knows what needs attention.
Activity log and notes
Every ticket has an activity log showing updates and status changes. Staff can add internal notes to keep maintenance teams or administrators informed while working on the issue. These notes are not visible to the person who submitted the ticket.
Two-way conversation by email
Each ticket has a reply thread so staff and the person who reported it can go back and forth in one place. Replies and status changes send an email notification, so the conversation keeps moving even when the other person is not logged in. Internal notes stay separate from this shared thread.
Frequently asked questions
Common questions about Deskie pricing and features.
Related features
Features that work great with Tickets.
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